Troubleshooting

If the DRAGEN system does not seem to be responding, do the following:

1.

To determine if the DRAGEN system is hanging, follow the instructions in How to Determine if the System is Hanging.

2.

Collect diagnostic information after a hang, or a crash, as described in Sending Diagnostic Information to Illumina Support.

3.

After all information has been collected, reset your system. if needed, as described in Resetting Your System after a Crash or Hang.