Troubleshooting

The DRAGEN software automatically resets the board if any problems are encountered. In the rare case that reset does not occur automatically, you can use the following command to reset:

/opt/edico/bin/dragen_reset

If resetting does not resolve the issue, contact Illumina Technical Support. Run the following command to collect diagnostic and configuration information for Technical Support.

sudo sosreport --batch --tmp-dir /staging/tmp

This tool takes several minutes to run and reports the location where it has saved the diagnostic information in /staging/tmp. Please include the report when you submit a support ticket for Illumina Technical Support.

For more information, refer to the DRAGEN Bio-IT Platform User Guide(1000000070494) on the Illumina Support Site.