The following FAQs can help you resolve the No Pending Registration error, received when trying to register your product.
What should I do if I purchased a product but it’s not showing in my registration list?
- Check in your email box for the registration email.
- Click the link in the email message to get to the registration list.
- If you did not receive the registration email, see below.
- If the order was placed by someone else, they would have received the registration email. Have them register the product. Alternatively, they can add you as a software admin (see below) to allow you to register the product.
What should I do if I purchased a product but have not received the registration email?
- Allow up to 30 minutes for email to be delivered.
- Check your SPAM folder in case the email was flagged as spam.
- Contact Customer Care for assistance.
I received a registration email, can I forward it to someone else to register the product?
- The link in the email is unique to each user, do not forward the registration email.
- To enable another user to register the product, log in via the link in the email, and assign the other user as a Software Admin.
How do I register my product?
- Follow the link provided in the registration email.
- If you are unable to register your product after following the link, contact Customer Care for assistance.