Windows 7 ESU Prerequisites

Microsoft is ending support of the Windows 7 operating system (OS) in 2020. For instruments and systems running Windows 7 Professional, an extended security update (ESU) license enables the system to continue to receive Windows 7 security updates beyond the support date.

Which systems need the ESU license?

HiSeq, iScan, and Tecan systems running Windows 7 Professional need to install the ESU license and patches annually (in January, for the year). Other Illumina systems do not need these licenses.

If you have a HiSeq, iScan, or Tecan system, and want to check the operating system version, see the Microsoft article: Which version of Windows operating system am I running?

For more information about which Illumina systems can use Windows 7 Professional ESU licenses, see the Illumina Windows 10 Upgrades page.

Preparing for the ESU license

Complete the following steps before installing and activating ESU licenses.

  1. Make sure that the system is not sequencing or uploading data.
  2. Close the instrument control software.
  3. Download both of the following updates, saving the files to the desktop:
  4. Download the following SSU and preparation package, saving the files to the desktop:
    • Servicing stack update for Windows 7 SP1
      Tecan 2020-02 Servicing Stack Update for Windows 7 for x86-based Systems (KB4537829)
      HiSeq and iScan 2020-02 Servicing Stack Update for Windows 7 for x64-based Systems (KB4537829)
    • Extended Security Updates (ESU) Licensing Preparation Package
      Tecan 2020-02 Extended Security Updates (ESU) Licensing Preparation Package for Windows 7 for x86-based Systems (KB4538483)
      HiSeq and iScan 2020-02 Extended Security Updates (ESU) Licensing Preparation Package for Windows 7 for x64-based Systems (KB4538483)
  5. Set Windows Updates to Manual, to enable Windows to install security updates:
    1. Select the Windows Logo and type Services into the search box.
    2. Select Services.
    3. In the services list, select Windows Update.
    4. On the General tab, in the Startup type field, select Manual.
    5. Select Start and verify that the Service status is Started.
    6. Select OK.
  6. Install each update, in order, by running the install file from your desktop.
  7. Set Windows Updates to Disabled, to prevent automatic updates:
    1. Select the Windows Logo and type Services into the search box.
    2. Select Services.
    3. In the services list, select Windows Update.
    4. On the General tab, in the Startup type field, select Disabled.
    5. Select OK.
  8. Reboot the system.

Getting an ESU license key

After the updates listed above have been installed, send email to Illumina Technical Support for a license key. Include the following information:

To techsupport@illumina.com
Subject Windows 7 Professional ESU Request
Body <list the serial numbers of the instruments that need ESU licenses>
Requestor name and contact information.

Installing the license key

When you receive the license key, follow the instructions to activate the license.