HiSeq 2500 Support


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Custom Protocol Selector

Generate end-to-end documentation tailored to your experiment.

Library Prep and Array Kit Selector

Determine the best kit for your project type, starting material, and method or application.

Sequencing Coverage Calculator

Determine reagents and sequencing runs for your desired coverage.


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Maximize the effectiveness of your Illumina system, train new employees, or learn the latest techniques and best practices. We offer support webinars, online courses, expert video tips, and instructor-led trainings.

Featured Training
HiSeq: Rapid Run Mode

Discover what is needed to perform a Rapid Run, the options for clustering the two-lane flow cell, and ways to reduce data storage requirements.

Discover the Benefits of Illumina Proactive

Learn the benefits of Illumina Proactive, a service in which instrument performance data are sent to Illumina to enable proactive maintenance.

HiSeq Expert Video Tips Part 4: Tips for Proper Fluidics Flow

Topics in this video include fluidics leaks, syringe pump function, and priming the HiSeq 2500 template loading station.